Refund Policy

Decklocker offers a 30-day money-back guarantee on DeckLocker subscriptions. Every account also starts with a two-month free trial, so you can try the app fully before paying anything.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — monthly or yearly plan, no explanation required.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or invoice number, or contact Decklocker through the support link in the app and we will raise it with Paddle for you.

How refunds are paid

Approved refunds are returned to the original payment method. Your bank or card issuer usually posts the money within 5–10 business days.

Cancelling your subscription

You can cancel at any time from Settings → Plan & billing. Cancelling stops future renewals; your access continues until the end of the period you have already paid for. A cancellation on its own is not a refund request — use the steps above if you also want your money back.

Your data after a refund

After a refund or cancellation you can export your inventory to CSV and download your vessel documents before access ends.

Paddle's own refund policy also applies to all orders.